Check the FAQs first
Your question might already be answered in our FAQ page. We keep it updated with common questions.
When emailing us
Help us help you faster by including:
- What you were trying to do
- What actually happened
- Your account email if you have one
- Screenshots if something looks broken
- What browser you're using if it's a technical issue
Response time
We try to reply within 24 hours on weekdays. Weekends might take a bit longer. If something is completely broken and you can't use the site, we'll prioritize your email.
Billing questions
Questions about charges or want a refund? Email support@shipresume.com with your transaction details. Check our refund policy for more info.
Found a bug?
Thanks for reporting it. Email support@shipresume.com and tell us:
- What you did before it broke
- What you expected to happen
- What actually happened
- Screenshots or a screen recording if you can
- Your browser and device