Privacy Policy

Effective Date: January 1, 2025 | Last Updated: January 1, 2025

1. Introduction

shipresume.com ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our resume building platform and services (the "Service").

By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide to Us

  • Account Information: Email address, name, and password when you create an account
  • Resume Content: Personal information, work experience, education, skills, certifications, projects, achievements, and any other information you include in your resume
  • Payment Information: When you purchase AI features, payment details are processed by our third-party payment processor. We do not store complete credit card information
  • Communications: Information you provide when you contact our support team or communicate with us

2.2 Information Collected Automatically

  • Usage Data: Information about how you interact with our Service, including features used, pages visited, and time spent
  • Device Information: IP address, browser type and version, operating system, device identifiers, and other technical information
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities
  • Log Data: Server logs that include IP addresses, access times, and pages viewed

2.3 Information from Third Parties

  • Authentication Services: If you sign in using third-party services, we may receive information from those providers
  • Analytics Providers: We use third-party analytics services to understand how users interact with our Service

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our resume building platform
  • AI Features: To process your resume data through AI models for resume optimization, job matching, and content suggestions (only when you use paid AI features)
  • Account Management: To create and manage your account, authenticate users, and provide customer support
  • Communication: To send you service-related notifications, updates, and respond to your inquiries
  • Analytics and Improvement: To analyze usage patterns, improve our Service, and develop new features
  • Security: To detect, prevent, and address fraud, security issues, and technical problems
  • Legal Compliance: To comply with legal obligations and enforce our Terms of Service
  • Payment Processing: To process transactions for paid features

4. AI Processing and Data Usage

When you use our optional AI-powered features (such as AI resume builder or job description matching), your resume data is processed by third-party AI service providers (including Google Gemini).

  • AI processing only occurs when you explicitly use AI features
  • Your data is sent to AI providers solely for processing your specific request
  • We do not use your resume data to train AI models
  • AI providers process data according to their own privacy policies and data protection standards
  • You can choose not to use AI features and still access all core resume building functionality

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

  • Cloud hosting and storage providers
  • AI processing services (Google Gemini)
  • Payment processors
  • Email service providers
  • Analytics providers

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Valid legal processes (subpoenas, court orders)
  • Requests from government authorities
  • Protection of our rights, property, or safety
  • Prevention of fraud or illegal activities

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5.4 With Your Consent

We may share your information for other purposes with your explicit consent.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Encryption of data in transit using SSL/TLS protocols
  • Encryption of sensitive data at rest
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Secure cloud infrastructure with reputable providers
  • Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately at security@shipresume.com if you suspect any unauthorized access to your account.

7. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Account Data: Retained while your account is active and for a reasonable period after account deletion to comply with legal obligations
  • Resume Data: Retained until you delete your resumes or close your account
  • Usage Data: Typically retained for up to 2 years for analytics purposes
  • Payment Records: Retained as required by tax and accounting regulations

You can request deletion of your data at any time by contacting us or deleting your account through the Service.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 General Rights

  • Access: Request access to your personal data and obtain a copy
  • Correction: Request correction of inaccurate or incomplete personal data
  • Deletion: Request deletion of your personal data (right to be forgotten)
  • Portability: Request transfer of your data to another service provider
  • Restriction: Request restriction of processing of your personal data
  • Objection: Object to processing of your personal data
  • Withdraw Consent: Withdraw consent where processing is based on consent

8.2 GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

8.3 CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

8.4 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@shipresume.com. We will respond to your request within the timeframe required by applicable law.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service:

9.1 Types of Cookies We Use

  • Essential Cookies: Required for the Service to function properly (authentication, security)
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Help us understand how users interact with our Service
  • Performance Cookies: Improve the performance and functionality of our Service

9.2 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including using standard contractual clauses approved by the European Commission for transfers from the EEA.

11. Children's Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

12. Third-Party Links and Services

Our Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

  • Posting the updated Privacy Policy on this page
  • Updating the "Last Updated" date at the top of this policy
  • Sending you an email notification for significant changes

Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: privacy@shipresume.com

Support: support@shipresume.com

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.

15. Data Protection Officer

For users in the European Economic Area, if you have questions about how we process your personal data or wish to exercise your rights under GDPR, you may contact our Data Protection Officer at:

dpo@shipresume.com

16. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your personal data based on the following legal grounds:

  • Contractual Necessity: Processing necessary to provide our Service and fulfill our contract with you
  • Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our Service, fraud prevention, and security
  • Consent: Where you have given explicit consent for specific processing activities (e.g., marketing communications, AI features)
  • Legal Obligations: Processing necessary to comply with legal requirements

17. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, there is no uniform technology standard for recognizing and implementing DNT signals. As such, we do not currently respond to DNT browser signals.

18. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law. Notifications will be made without undue delay and, where feasible, within 72 hours of becoming aware of the breach.

19. Automated Decision Making

We do not use your personal data for automated decision-making that produces legal effects or similarly significantly affects you. AI features are used only to provide suggestions and recommendations, with you maintaining full control over your resume content.