Question 1

Is shipresume.com really free?

Accepted Answer

Yes! Our core features are 100% free forever. You can build unlimited resumes, export them as PDFs, and use all our ATS-friendly templates without paying a cent. No credit card required, no watermarks, no hidden costs.

Question 2

What are AI features and how much do they cost?

Accepted Answer

AI features include resume import (PDF and LinkedIn), resume tailoring for specific jobs, AI resume review, chat-based resume editing, and cover letter generation. These are optional paid features that help you build and optimize your resume faster. We use a fair pay-as-you-go pricing model. You can start free and add AI features only when you need them.

Question 3

What does ATS-friendly mean?

Accepted Answer

ATS (Applicant Tracking System) is software used by companies to filter resumes. Our templates are designed to be easily parsed by these systems, ensuring your resume gets through to human recruiters. We use clean formatting, standard fonts, and proper structure.

Question 4

Can I export my resume without watermarks?

Accepted Answer

Absolutely! All exports are completely watermark-free, even on the free plan. Your resume is yours, and we don't add any branding to it.

Question 5

How many resumes can I create?

Accepted Answer

Unlimited! Create as many resumes as you need for different job applications. There are no limits on the free plan.

Question 6

Do I need to create an account?

Accepted Answer

Yes, you need to create a free account to save your resumes and access them later. This also allows you to work on your resume from any device.

Question 7

Can I customize the design of my resume?

Accepted Answer

Yes! You can customize colors, fonts, and layout to match your personal style while maintaining ATS compatibility. We offer a range of professional templates to choose from.

Question 8

Is my data secure?

Accepted Answer

Yes, we take data security seriously. Your personal information and resume data are encrypted and stored securely. We never share your data with third parties. See our Privacy Policy for more details.

Question 9

Can I import my existing resume?

Accepted Answer

Yes! You can import your existing resume in two ways: upload a PDF directly and our AI will extract all your information, or import from LinkedIn by uploading your LinkedIn PDF export. Both methods use AI to automatically parse and structure your data so you can start editing right away.

Question 10

What file format can I export to?

Accepted Answer

You can export your resume as a PDF, which is the most widely accepted format for job applications.

Question 11

How does the AI resume builder work?

Accepted Answer

Our AI chat feature allows you to edit your resume through natural conversation. You can ask it to improve your summary, enhance your experience descriptions, optimize for ATS, or make any other changes. It's like having a career coach guide you through the process in real-time.

Question 12

What is resume tailoring?

Accepted Answer

Our AI resume tailoring feature analyzes a job description and automatically creates a new version of your resume optimized for that specific position. It adjusts keywords, highlights relevant experience, and ensures your resume matches what the employer is looking for.

Question 13

Can I create cover letters?

Accepted Answer

Yes! You can create and manage cover letters from your dashboard. Our AI can generate personalized cover letters based on your resume and the job description, or you can write them manually. Cover letters can be edited and downloaded as needed.

Question 14

Can I cancel my AI subscription anytime?

Accepted Answer

We use a pay-as-you-go model, not a subscription. You only pay for the AI features when you use them. There's nothing to cancel, and you can always continue using the free features.

Question 15

Do you offer refunds?

Accepted Answer

Please contact our support team at support@shipresume.com for any billing concerns. We handle refund requests on a case-by-case basis.

Question 16

How can I contact support?

Accepted Answer

You can reach us at support@shipresume.com. We typically respond within 24 hours on business days.

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