How to write a Customer Service Representative resume?

To write an effective Customer Service Representative resume, focus on highlight customer satisfaction scores and metrics. Include key skills like Customer Communication, Problem Resolution, CRM Systems, Phone Support, Email Support, and use ATS-friendly keywords such as customer service, customer support, call center, CRM, problem resolution. Quantify your achievements with specific metrics and results.

Customer Service

Customer Service Representative Resume Template

Customer Service Representatives help customers with inquiries, complaints, and support needs. They answer questions, resolve issues, process orders, and ensure positive customer experiences across phone, email, and chat channels.

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Quick Facts

Median Salary

$39,000/year

Job Growth

-5% (decline)

Education

High School Diploma

Key Skills for Customer Service Representative Resume

Include these skills prominently in your resume to pass ATS screening and impress recruiters:

Customer CommunicationProblem ResolutionCRM SystemsPhone SupportEmail SupportLive ChatProduct KnowledgeConflict ResolutionMultitaskingData EntryUpsellingEmpathy

Professional Summary Example

"Customer Service Representative with 4 years of experience providing exceptional support in high-volume call center environments. Consistently maintained 95%+ customer satisfaction scores while handling 80+ calls daily. Known for first-call resolution and turning frustrated customers into loyal advocates."

Achievement Bullet Examples

Use these proven bullet point examples as inspiration for your own resume:

  • Handled 80+ inbound calls daily, maintaining 95% customer satisfaction score and 85% first-call resolution rate
  • Resolved escalated customer complaints with 98% success rate, reducing churn by 15% in assigned accounts
  • Trained 10 new team members on CRM systems and customer service protocols
  • Generated $50K in additional revenue through successful upselling and cross-selling during support interactions

Resume Tips for Customer Service Representative

Highlight customer satisfaction scores and metrics
Quantify call volumes and resolution rates
Include specific CRM and support tools experience
Show ability to handle difficult situations
Mention any upselling or retention achievements

Common Mistakes to Avoid

Not including specific metrics and KPIs
Using generic customer service descriptions
Failing to mention software and tools experience
Not highlighting problem-solving examples

ATS Keywords for Customer Service Representative

Incorporate these keywords throughout your resume to improve ATS match scores:

customer servicecustomer supportcall centerCRMproblem resolutioncustomer satisfactionCSATfirst call resolutionphone supportticket management
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Certifications
  • HDI Customer Service Representative
  • ICMI Certification
  • Zendesk Certification
  • Salesforce Service Cloud
Education Requirements
  • High School Diploma
  • Associate's Degree
  • Bachelor's in any field
Salary Range
Entry Level$30,000
Median$39,000
Experienced$55,000

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