How to write a IT Support Specialist resume?

To write an effective IT Support Specialist resume, focus on list specific operating systems and versions supported. Include key skills like Troubleshooting, Windows/Mac/Linux, Active Directory, Help Desk Software, Network Configuration, and use ATS-friendly keywords such as technical support, help desk, troubleshooting, Active Directory, Windows. Quantify your achievements with specific metrics and results.

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IT Support Specialist Resume Template

IT Support Specialists provide technical assistance to computer users, helping them solve hardware, software, and network problems. They install and configure systems, troubleshoot issues, and maintain documentation of technical solutions.

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Quick Facts

Median Salary

$60,000/year

Job Growth

6% (as fast as average)

Education

Associate's in IT

Key Skills for IT Support Specialist Resume

Include these skills prominently in your resume to pass ATS screening and impress recruiters:

TroubleshootingWindows/Mac/LinuxActive DirectoryHelp Desk SoftwareNetwork ConfigurationHardware RepairRemote SupportTicketing SystemsCustomer ServiceTechnical Documentation

Professional Summary Example

"CompTIA A+ and Network+ certified IT Support Specialist with 3+ years of experience providing Tier 1/2 technical support for 500+ users. Consistently resolves 95% of tickets on first contact with average resolution time under 15 minutes. Expert in Windows, macOS, and Office 365 administration."

Achievement Bullet Examples

Use these proven bullet point examples as inspiration for your own resume:

  • Resolved 50+ technical support tickets daily with 95% first-contact resolution rate, exceeding team average by 15%
  • Reduced average ticket resolution time from 24 hours to 4 hours by creating comprehensive knowledge base with 100+ articles
  • Managed Active Directory for 500+ users, handling account creation, permissions, and group policy implementation
  • Led Windows 10 to Windows 11 migration for 200+ workstations, completing project 2 weeks ahead of schedule with zero downtime

Resume Tips for IT Support Specialist

List specific operating systems and versions supported
Include ticketing systems used (ServiceNow, Zendesk, JIRA)
Quantify ticket volume and resolution metrics
Highlight certifications prominently
Show progression from Tier 1 to higher levels

Common Mistakes to Avoid

Not including specific technical certifications
Failing to quantify ticket volume and resolution times
Listing only technologies without showing problem-solving ability
Omitting customer service and communication skills

ATS Keywords for IT Support Specialist

Incorporate these keywords throughout your resume to improve ATS match scores:

technical supporthelp desktroubleshootingActive DirectoryWindowsticketing systemremote supporthardwaresoftware installationnetwork
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Certifications
  • CompTIA A+
  • CompTIA Network+
  • Microsoft Certified
  • ITIL Foundation
  • HDI Support Center Analyst
Education Requirements
  • Associate's in IT
  • Bachelor's in Computer Science
  • Technical Certificate
Salary Range
Entry Level$45,000
Median$60,000
Experienced$80,000

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