Common Issues & Solutions

Having trouble? We've got solutions.

Account Issues

"I can't log in"

Try this:

1. Check your email and password are correct
2. Clear your browser cache and cookies
3. Try a different browser
4. Use "Forgot Password" to reset your password
5. Check if your account is verified

Still stuck? Contact support.

"I didn't receive verification email"

Try this:

1. Check your spam/junk folder
2. Wait a few minutes and refresh
3. Request a new verification email
4. Try a different email address
5. Check if you're using the right email

Still stuck? Contact support.

"I forgot my password"

Try this:

1. Click "Forgot Password" on the login page
2. Enter your email address
3. Check your email for reset link
4. Click the link and create a new password
5. Log in with your new password

Resume Issues

"My resume won't save"

Try this:

1. Check your internet connection
2. Refresh the page
3. Try a different browser
4. Clear your browser cache
5. Try again in a few minutes

Still stuck? Contact support.

"Export is taking too long"

Try this:

1. Wait a bit longer (large resumes take time)
2. Try exporting again
3. Try a different browser
4. Reduce resume size (remove images if any)
5. Try exporting to a different format

Still stuck? Contact support.

"PDF looks different than preview"

This is normal. PDFs sometimes render differently than web previews. Check the actual PDF file to see the final result.

AI Feature Issues

"AI import failed"

Try this:

1. Check file size (must be under 5MB)
2. Make sure it's a PDF file
3. Try a different PDF
4. Check your internet connection
5. Try again in a few minutes

Still stuck? Contact support.

"AI review is taking too long"

Try this:

1. Wait a bit longer (analysis takes time)
2. Try again in a few minutes
3. Check your internet connection
4. Try a different browser
5. Refresh the page

Still stuck? Contact support.

"I've used all my AI features"

Check your usage and quotas. You can:

• Wait for your monthly reset
• Upgrade to a paid plan for more features
• Contact support if you think there's an error

Browser Issues

"The site looks broken"

Try this:

1. Refresh the page (Ctrl+R or Cmd+R)
2. Clear your browser cache
3. Try a different browser
4. Disable browser extensions
5. Try in incognito/private mode

Still Need Help?

If you've tried these solutions and still have issues:

1. Check our FAQs - Visit FAQs
2. Browse help center - Look for more specific articles
3. Contact support - Get in touch

When contacting support, include:

• What you were trying to do
• What happened instead
• What browser you're using
• Any error messages you saw

Pro Tips

💡 Clear cache regularly - Fixes many browser issues

💡 Use a modern browser - Chrome, Firefox, Safari, or Edge work best

💡 Check internet connection - Many issues are connection-related

💡 Try incognito mode - Helps isolate browser extension issues

💡 Screenshot errors - Helps support team help you faster

Next Steps

• Check our FAQs
• Contact support
• Browse help center